FAQ
Frequently Asked Questions
What is your shipping and policy?
For more information, click here 👈.
Is it better to shop on the site or Etsy?
Preferably shop here ☺️
✨New arrivals ✨ will always happen here first and may never make it over to my Etsy shop.
Also, check out our collections:
https://www.nyatown-flex.com/collections/digital-course
Do you offer digital stickers?
At this time, we do not but hope to later this year.
What is the processing time?
Processing time is typically 2-4 business days, and order(s) ship 📦within 5-10 business days upon receipt of payment.
We do our best to send orders out earlier when able.
**For Etsy, orders ship within seven days upon receipt of payment.
How long does shipping take?
All orders shipped via USPS First Class or Priority Mail and generally take between 3-5 business days for delivery.
Due to COVID-19, there still may be some delays.
📦Orders ship within 5 to 10 business days upon receipt of payment.
How do I track my order?
📮 Once your order has shipped, you will receive tracking number to the e-mail you used at checkout.
If you opt to add your phone number, then you'll receive a text message.
We are not responsible for mail carrier loss or damage.
If you have personal is showing delivered but not in your mail bin -- Please first contact your local post office and neighbors regarding delivery.
Do you include any freebies with orders?
Yes, we include our freebie with every sticker order as well as our 4x6 thank-you cards are like mini prints.
Can I combine my orders?
Your orders may not be combined shipped.
EG: Your order will not be combined shipped with an order from Etsy.
Where is my order shipping from?
📍Delaware.
Do you ship internationally?
At this time we ship within the USA and Canada.
Check out our Etsy>> shop for international shipping.
How do I change the shipping address on my order?
Please immediately e-mail us for any shipping address changes along with your order number.
📌 Please note that if your package has already been processed and/or shipped, we are unable to make any changes.
What is your return policy?
All sales are final. More info >here<
What is your customer service e-mail?
📧 Support